Rocketseed Customer Service solutions are designed to deliver three key things:

Measured and improved customer satisfaction levels

This is delivered through:

• Enabling clients to rank customer satisfaction directly during each customer service interaction
• Alerting service managers about disgruntled clients as their complaints occur
• Enabling service managers to measure satisfaction level changes over time

Measured and improved service level performance

This is delivered through:

• Notifying service employees that clients can now comment on service levels delivered by each service employee
• Enabling service managers to measure changes in service levels over time, viewing this as a business or by individual member of staff
• Ranking employee service levels to enable a performance driven environment

Streamlined delivery of service information

This is delivered through:

• Enabling standard email formats to be used when emailing clients, to increase control and professionalism
• Feeding key service information (such as commonly asked questions) directly to clients, increasing client knowledge and reducing service centre loads
• Feeding critical information in a timely manner to avert or communicate a crisis

Rocketseed has extensive knowledge in handling specific goals and events in the area of services. Please contact us for more information.