It’s Rocketseed Q&A time again (if you missed the first one, you can catch up here), as the resident email agony uncle and go-to technical trouble-shooter, this month I’ve put together the answers to a mixed bag of questions that I’ve been asked about email branding. Let’s get started…
Q. How effective is my reporting? And how can I see what’s happened to my outbound messages after they’ve left my mail system?
The login we give you to your Rocketseed system allows you to view and troubleshoot the mail flow of your messages. As it is multi-platform, it works across Exchange, Google Workspace, Microsoft365 and others. With Rocketseed you can go back over a year and drill down to delivery reports for individual messages that will show you exactly what happened to each one, including the response code from the recipient mail server!
Q. These are legitimate every day emails that my employees are sending out, how can you ensure that once they’ve had branding applied, they will always end up in the recipient’s inbox?
Rocketseed has hundreds of thousands of customers globally and we are responsible for over a billion email messages sent annually. One of our biggest priorities is delivery of messages and making sure they go to the right place. We have several recommendations prior to us handling any of your messages that will help to ensure they are delivered into the recipient’s Inbox as intended.
Q. Won’t my domain’s email reputation be tarnished by your other users?
Another great question, in short, ‘No’. We are flexible enough so that you can use our cloud platform or have your own Rocketseed system either hosted by us or by you inside your corporate firewall if required. Our systems are constantly monitored too meaning we can assist with all aspects of email delivery including SPF, DKIM records, DMARC policies and DNS updates enhancing your email reputation. We can also smart-host to third party filtering and archiving services such as Messagelabs for final delivery if required.
Q. What about the broken icons or nasty red crosses I see in emails nowadays, won’t your system do the same thing to my messages?
No! With our system your recipients will not get broken icons that are typically associated with poorly configured mail servers and software. We know why such icons appear and we also know how to prevent it from happening. (Learn more about this in our previous blog embedded v’s Referenced)
Q. How flexible are you people?
When it comes to email, think yoga or pilates, we can literally bend over backwards!
Q. Do you have any clients I may have heard of?
We are a Dell preferred partner and currently handle outbound messages for their global sales teams. Some of our other larger clients include, Chelsea FC, the British Red Cross, and The Ritz, London. We can handle the requirements of all domains from small businesses through to multi-national corporations.
Q. Where do I go to super charge my every-day email?
Watch the video below to see us in action! Alternatively click here and we will be in touch shortly. Thanks for reading and keep the Rocketseed questions coming…
