Safes.co.uk showcase customer service with every email signature

Using Rocketseed email signatures, Safes.co.uk are successfully showcasing their exceptional customer service, encouraging reviews and engaging customers through impactful ‘one-click marketing’.

The Client – Safes.co.uk

Safes.co.uk stands for quality and security of the highest level and is one of the UK’s foremost providers of safety solutions to both commercial and residential customers. Based in West Bromwich, in England’s West Midlands, the company offers a wide range of exclusive products – from safes and safe deposit boxes to key security and postboxes – all ready for rapid distribution from the UK’s largest safes warehouse and all at trade prices. With years of experience in the security industry, the company is able to provide a personal level of customer service that sets it apart and ensures the best solutions for all customers’ security issues.

The Challenge

The company was struggling to get its latest products and product information in front of existing and potential customers in a way that would let them engage with the company as easily as possible – with simple ‘one click marketing’.

Customer reviews are also vital to the brand’s reputation and gives new customers the confidence to buy. Therefore encouraging existing customers to rate the level of service they received and leaving online reviews is key to the company’s marketing strategy.

Email is a key channel for the business and so, to make both staff emails more professional-looking and to meet these key challenges, Safes.co.uk selected and implemented Rocketseed email signature management and marketing.

The Solution

For Safes.co.uk the solution was Rocketseed’s ‘Signature’ product plan.

This simple-to-use solution enabled the company to create a professional, on-brand signature design and to roll it out across all the team’s email accounts for consistent branding company-wide.

The new signatures also gave the company the ideal opportunity to prominently feature its 5-star service rating, supported by its extremely impressive number of customer reviews (see signature example below).

However, the key to meeting the one-click marketing and review challenges was the use of a Rocketseed email signature marketing banner. Placed immediately under the new signatures on all staff emails, the eye-catching banner featured a clear message encouraging recipients to leave reviews, with an interactive ‘one click’ call-to-action button, linked to the provenexpert.com review platform.

The Results

The email banner space has proved extremely effective in driving customer reviews and feedback. This can clearly be seen from the company’s 5 out of 5 star rating and thousands of reviews on provenexpert.com as well as its status as a Proven Expert ‘Top Service Provider 2022’.

In addition, the company’s email signatures have provided the ideal medium to highlight the customer satisfaction levels of people who have already reviewed the company, enabling potential customers to make better, more confident product and service selections based on previous customers’ experiences.

In short, using Rocketseed email signatures has been key to Safes.co.uk securing the 5-star reviews that, in turn, have successfully grown the company’s sales.

Safes.co.uk say…

“Rocketseed is a simple to manage tool that allows us to showcase customer satisfaction and service with every email we send.”

Colin Plested | Director | Safes.co.uk

Looking for centrally controlled business email signatures that’s always on brand and displays perfectly on every device? Want to boost marketing engagement with every email? See how Rocketseed can help you.